Refund policy

REFUND POLICY

Vitagoli believes in providing the best products to its customers. But in some cases, you can raise a request for return/replacement of the product.

Time period in which you can request a return/replacement:

• Return/replacement requests can be raised within 7 days from the date of delivery under certain terms & conditions.

• If you received any damaged or opened product, the report should be processed within 3 days from the date of delivery.

Return/Replacement can be done in the following cases:

• Received the wrong product.

• Damaged product delivered-opened box, damage in packaging.

• Expired product delivered.

Return/Replacement requests cannot be done in the following cases:

• Received an opened or used product.

• Request generated after 7 days from the date of delivery.

• Issue for the damaged or missing product is filed after 3 days from the date of delivery.

• The parcel is not in its original packaging.

NOTE: We don’t have a refund policy. Only you can raise a request for a return/exchange process.

CANCELLATION POLICY

Cancellation of any product can be done under certain circumstances:

• The order can be canceled any time before the delivery of the order.

• For the orders where cancellation is applicable, a cancellation button will be displayed against that order.

• You can use the cancel button only for orders that are not yet dispatched.

• Refund will be processed to your original source of payment.